Customer Support Executive

Job Description…

• Job Title: Customer Support Executive (International process)
•  Location: Gurgaon (Work from Office)
• Experience: 1–8 Years
• Salary: 5 LPA – 10 LPA

Job Summary:

We are hiring a proactive Customer Support Executive to handle client interactions and drive cross-selling and upselling of products/services. The ideal candidate will have strong communication skills, sales mindset, and customer-first approach.

Key Responsibilities:

• Handle incoming and outgoing customer calls and queries
• Identify opportunities to cross-sell or upsell relevant products
• Understand customer needs and recommend appropriate solutions
• Maintain strong customer relationships to increase retention and satisfaction
• Achieve daily, weekly, and monthly sales targets
• Update and manage customer information in CRM tools
• Collaborate with internal teams for smooth service delivery

Requirements:

• 1–8 years of experience in customer support or telesales
• Strong communication and persuasive selling skills
• Ability to understand customer behavior and needs
• Familiar with CRM tools and basic computer applications
• Bachelor’s degree preferred but not mandatory